Shipping policy
1. Delivery:
i) The customer is responsible for checking the order specifications of the cake received are correct and in good condition. Subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to the driver at the time of delivery.
ii) In the event that the recipient is uncontactable and for all unsuccessful deliveries, items will be bagged and left at your doorstep outside the unit. Kindly note that we will not accept any liabilities for items left at your doorstep, including temperature sensitive items like cakes.
iii) We will not be responsible for the conditions of your items, including any damage that occurs after delivery to the doorstep has been completed.
iv) While we try our best to arrange orders to arrive at a chosen time slot, kindly note that there can be early arrivals or delays in deliveries due to external factors such as (non-exhaustive):
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The availability of drivers.
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Traffic conditions.
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Weather conditions.
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How long a driver is held up at a certain delivery location.
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Unforeseen circumstances or Circumstances beyond our control.
v) Please opt for self-pickup or select an available earlier/later time slot if you cannot risk the items arriving earlier or later than a chosen time frame.
2. Store Pick-up:
i) Please collect your order within the store's operating hours. Orders that are not collected by closing time would be kept for collection by the next day and discarded after. If the store is closed the following day (e.g. Mondays), uncollected items will be discarded at closing time.
ii) The person collecting the order is responsible for checking that the order specifications received (including provisions of knives, candles, decorations) are correct and in good condition.
iii) Once the order has been collected, it is deemed as acceptance. We will not bear any responsibility to any damage to the order items and any dispute with regards to the order thereafter. Subsequent disputes regarding damage to the order items will not be entertained if not raised to our staff at the time of collection.
3rd Party Drivers (Eg. Grab/ Lalamove)
i) Kindly provide the driver with your name and order number as they will need to present it at the store to collect your order.
ii) We do not take responsibility for any problems or situations that arise from and arise because of the 3rd party delivery service as well as for the items once they have left our premises. It is advisable that the driver takes a picture of all the items of your order before and after delivering them to you.
